Shipping policy

Last Updated: 1/12/2025

At Gems Art Plaza, we are committed to delivering your gemstones and jewelry safely, securely, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

Orders are processed within 1–2 business days after successful payment confirmation.
Custom-made or specially sourced items may require additional processing time, which will be communicated to you in advance.
Orders are not processed on Sundays or public holidays.

2. Shipping Methods

We partner with trusted courier services to ensure safe and timely delivery, including:

Express couriers
Standard couriers
India Post (for remote locations)

The shipping method is chosen based on your location, product type, and availability.

3. Delivery Timeline

Estimated delivery time after dispatch:

Within City / Local Areas: 1–3 working days
Within India: 3–7 working days
Remote Locations: 7–10 working days

Delays may occur due to weather conditions, courier issues, festivals, or unforeseen circumstances.

4. Shipping Charges

Standard shipping charges apply based on order value and delivery location.
Free shipping may be offered during promotions or on selected orders.
Any additional charges (custom packing, insurance, etc.) will be mentioned during checkout.

5. Order Tracking

Once your order is shipped:

You will receive an SMS or email with a tracking number.
You can use this to track your shipment through the courier’s website.

If you face any tracking issues, our support team is here to help.

6. Packaging & Safety

We take extreme care to ensure your gemstones and jewelry are packed securely.
Our packaging includes:

Protective layers
Tamper-proof sealing
Shock-resistant materials

This ensures your order reaches you safely without damage.

7. Delay or Delivery Issues

Please contact us immediately if:

Your package is delayed
The tracking link is not updating
The package is damaged
The courier attempts a delivery but cannot reach you

We will coordinate with the courier partner and resolve the issue as quickly as possible.

8. Incorrect Address / Failed Delivery

If the order cannot be delivered due to:

Wrong address provided
Incomplete contact details
Customer unavailable to accept delivery

The courier may return the package to us.
Re-shipping charges may apply in such cases.

9. International Shipping (Optional Section)

(Remove this section if you don’t offer international delivery.)
We offer international shipping to selected countries.
Delivery timelines and charges vary based on destination.
Custom duties or import taxes (if applicable) must be paid by the customer.

10. Contact for Shipping Support

Gems Art Plaza
Email: jodhpurgemsartplaza@gmail.com
Phone: +919829024466
Address: Gems and art plaza, No. 1A-1B , Parwati Nagar, West patel nagar, Circle House Road, Jodhpur -342001 (Raj), INDIA

Our team is always ready to assist you with shipping and delivery queries.